I've been in client-facing roles for over 10 years (client success, account management, B2B SaaS) and this problem has followed me everywhere I've worked.
We track everything on boards, but come Friday someone's still sat there manually writing "here's where things stand" emails to every client. Every week. By hand.
The options I've tried all fall short somewhere. Guest access shows clients too much and you end up paying for seats. Dashboards are just charts with no context, so clients don't get much from them. And the reporting apps I've looked at all spit out spreadsheets, which is fine for management, but you're not sending a client an xlsx and calling it an update.
So I'm seriously thinking about building a small app to fix it. Rough idea: you pick a board, tick what the client is allowed to see, and it automatically sends them a branded, plain English update (done, in progress, up next, waiting on you) on whatever schedule you set. It goes out as an email plus a link they can open without logging into anything. Flat price, no matter how many clients you've got.
Before I sink my evenings into it, would that actually solve a problem for you, or have you already cracked this some other way? Genuinely happy to be told it's a rubbish idea. Rather hear it now than after I've built the thing.
The native "Every day, if due date has passed and status isn't Done, notify someone" recipe covers the basics, but after digging through dozens of community threads I keep seeing the same three walls:
1. No escalation tiers — it pings the same person every day. There's no "day 1 assignee, day 3 manager, day 7 director" without a helper column + separate automation per tier.
2. No consolidated digest — 20 overdue items means 20 separate pings, not one summary.
3. "Last Updated" doesn't count comments — so "no activity in X days" triggers miss items where the only activity is in the Updates section.
I'm a developer and I've built a small board view that handles #1 and #2 (multi-tier, day-based escalation + one daily digest), working in my own account now. Before polishing it for the marketplace I want a reality check from people who live with this:
— Which of the three gaps actually costs you time every week?
— Would you (or your admin) install a marketplace app for it, or is the native recipe + helper columns "good enough"?
Honest answers either way are gold. If the answer is "native is fine," that saves me months.
Asked MONDAY to give me a formula to extract the end date from a Timeline column, however the formula provided is returning the start date?
returns 3rd August when I'm expecting 5th August
formula provided {Timeline#end}
Any ideas?
Sorry if this is a basic question but I need some help.
We want to get course participants to register their attendance via a form at the end of a session. I want to be able to have their company linked to the form initially and then capture the attendees. How can I ensure we do not duplicate existing contacts and add the new ones too.
Many thanks in advance and please ask me any questions if I did not explain myself properly.
Elevate EMEA is coming to London on November 24, and we wanted you to be the first to know - and the first to save a seat.
As part of our community, you get 20% off with code earlyEMEA20 (discount code eligible for GA passes, valid until July 1, 2026).
The Why?
Elevate is monday.com's flagship annual event: a full day where community members and users come together to learn, grow, and connect.
Get clarity on AI today: hear what’s actually working from monday.com leadership, top teams executing with AI, and the experts building it every day.
Know exactly how monday can lift your role: with role-based tracks with actionable sessions and customized AI workflows. From Marketing & Ops to IT & Sales and more.
Were you at Elevate London last year? Share your experience below with our community!
Grab your ticket here.
This is how work starts to look different. People and agents working together.
From today - you can create your own agents inside monday, or connect your favorite AI tools to bring your existing agents into one place - all within a platform you already know and trust.
Your team sets the direction - goals, priorities, strategy.
Agents help you move faster on execution.
They can take on real work across workflows, reports, content, and more - working alongside your team, within the full context of your work, data, and tasks.
And like everything in monday - you stay in control, with full visibility and clear permissions.
Take your time to explore what this can look like for you.
We’ll be here for questions, ideas, and support along the way.
It’s time to get more done - with agents by your side.
If you want to explore what agents can do, get some inspiration, or just grab a ready-made template to import straight into your work - check this out.
Elevate NY is coming back - monday.com’s flagship event - and if you’ve been here a while, you already know what that means.
Two days of content, sessions, masterclasses - and mostly, where our community comes to life.
It’s where ideas turn into conversations, where you meet the people behind the product, and walk away with practical insights you can actually use the next day - from new features and workflows to better ways to collaborate.
It’s your chance to learn, grow, hear what’s coming next, and be part of shaping the future of AI at work.
Before tickets open to everyone, we wanted to give you early access to the early bird tickets.
Click here to get your tickets & enjoy an extra 15% off with code superearlybird15
*Valid for GA, certification, and VIP passes until May 1, 2026.
If you’ve been to Elevate before, share your experience in the comments!
And if you’re considering joining for the first time and have questions, feel free to drop them here, we're here to help.
Welcome to our new community home 👋
We’re excited to have you here.
Over time, we’ve heard your feedback, ideas, and requests - and built this space around what matters most to you.
Our goal is to create a place that works for everyone in the monday.com community, no matter your role, experience, or use case.
This is your space to get answers, connect with other monday users, find inspiration, and stay close to everything happening around monday.com.
You can now follow posts, feature requests, and topics that interest you, and choose the spaces most relevant to you — so you stay up to date on what matters most.
We recommend completing your profile to get the most out of the community. Add details like your role, industry, and even a LinkedIn profile if you’d like — it helps others get to know you, makes it easier to connect, and keeps the content you see more relevant.
You can take part in activities across the community and earn points along the way. You’ll find them under the Activities tab in the top bar.
We’ll be sharing more soon about what you can do with these points 👀
Here’s what you’ll find in our community spaces:
💬 Ask the community
Ask questions, share knowledge, and help others across different monday.com topics.
🤖 AI in action
Our space for everything AI. Ask questions and share how you’re using monday AI - including Vibe, Sidekick, Agents, Notetaker, and AI workflows.
⚙️ Workflows & best practices
Your place to explore how others build workflows and solve real challenges.
🛠️ Integrations & developments
Build integrations, develop apps, and discuss technical topics with other builders.
💡 Feature requests
A core part of our community.
Share ideas, vote on what matters most to you, and help shape how monday.com evolves — now with a smoother experience and more visibility into what our product teams are working on.
📢 Announcements
Stay up to date with the latest news and announcements from the monday.com team.
📅 Events
Discover upcoming events, both online and in person.
Our team is here to hear your feedback, thoughts, and answer any questions.
This is your place. Make yourself at home 💛
If you’re part of this community, you probably already know - Elevate is worth showing up for.
And this year, it’s going to hit differently.
Most people will spend 2026 reacting to how work is changing.
Some will spend two days deciding how it changes for them.
That’s this community.
And we really hope to see you there.
👉 Pre-register now for first access.
The road to Elevate starts now.