500 Server Error: Internal Server Error for url: https://api.monday.com/v2

monday Apps & Developers
, ,
1

Hi

I need to query the items of a couple of boards for an internal system and to run some reporting on it.
There is one board in particular that I receive the “500 Server Error: Internal Server Error for url: https://api.monday.com/v2” on some items but not all items.
If I remove the column_values from the query, I am able to query all items. If I keep the column values, I am able to query some items but not all, even if I just query the name and id in column_values, it doesn’t work.

Any ideas on what could be causing this issue?

2

This really sounds like a job for appsupport@monday.com since it seems to be something more technical than just a usage error.

But if you would post the query youre running that would be helpful.

2 Likes
3

Hello @gbronca,

You can send us an email to appsupport@monday.com with the exact query you are using and the error you are getting (and if you can a timestamp of the last time you ran this with the date, hour, minute and user whose API token is being used) and we can take a look from there!

Looking forward to hearing from you via email!

Cheers,
Matias

1 Like
4

Thanks Matias,

I’ve sent the email and will work with the support team to solve the issue.

Giovanni

1 Like
5

Sounds good @gbronca !!

6

Hello,

we have identified the same “internal server error”.

Here are the specific conditions to reproduce the error:

Query:

{
  items(ids: [5514944706]) {
    id
    board {
      id
      name
    }
    name
    column_values {
      column {
        id
      }
      id
      type
      value
      text
      ... on MirrorValue {
        column {
          id
        }
        id
        type
        value
        text
        display_value
      }
    }
    subitems {
      id
      name
      column_values {
        column {
          id
        }
        id
        type
        value
        text
        ... on MirrorValue {
          column {
            id
          }
          id
          type
          value
          text
          display_value
        }
      }
    }
    parent_item {
      id
      name
      column_values {
        column {
          id
        }
        id
        type
        value
        text
        ... on MirrorValue {
          column {
            id
          }
          id
          type
          value
          text
          display_value
        }
      }
      board {
        id
        name
      }
    }
  }
}

The error only occurs under this conditions:

  1. Task has subtasks
  2. display_value on subtasks is set in the query
7

Hello there @sleginkov,

Please send this over to appsupport@monday.com and we will take a look from there :grin:

Cheers,
Matias

1 Like
8

Hi @Matias.Monday, thanks. Meanwhile the error was already fixed :slight_smile:

1 Like