Description
We use certain boards in monday.com to manage customer incidents and change requests. Currently, when users reply to updates within a thread, those replies do not trigger metadata changes such as “Last Updated” or activate automations tied to new updates. This makes it difficult to track when new information is added because it gets buried inside threads rather than appearing as a new update in chronological order. To maintain visibility and ensure automations work correctly, we need the ability for admins to disable the reply feature at the board level, so users are required to post updates instead of replies.
What are you trying to achieve
I want to improve visibility and automation accuracy on boards used for incident and change management. By disabling replies, all new information will appear as separate updates in chronological order, ensuring triggers and metadata (like “Last Updated”) function properly. This will prevent critical details from being hidden in threads and make it easier for teams to monitor and act on new information promptly.