API requests leaving out random data points

Hi all, please help if you can

When making an API request call, we seem to have random data points not being brought through. If it was a whole row or column, we could try to find some sort of rule, but this is purely random. The boards in question are slightly complex in that they use Connected Columns, but I don’t see why that would be an issue.

We’ve tried exporting the boards manually to Excel using the UI, and we are still missing some data points, not as many as with the API call, but still some.

Is there anybody else who has experienced this or knows how to fix it?

Best regards,

Hello @leo1 and welcome to the community!

This looks like a particular issue, would you please send us an email to appsupport@monday.com so we can take a look?

Please include:

  • The query you are using
  • The response you are getting
  • Board IDs
  • Item IDs
  • Column types of the columns that are failing
  • Which information appears to be missing

Looking forward to hearing from you :slightly_smiling_face: