Attachments Displaying as Gibberish Letters

I’ve been having an issue where when I try to upload and view PDF attachments, they come up as gibberish letters instead of the intended content. (See attached screenshot)

Interestingly, when I download the file to my computer, the PDF looks okay.

Some things I’ve tried so far:

  • Ensuring my browser and operating system are up-to-date
  • Clearing my browser cache and cookies
  • Trying to upload the files from multiple devices

However, the issue persists. The attachments appear to upload successfully, but then display as unreadable text when I or others try to view them.

Has anyone else experienced this problem? If so, were you able to find a resolution? I’d greatly appreciate any troubleshooting tips or suggestions the community might have.

Hey Yidi,

Sorry to hear you’re experiencing this behaviour - certainly sounds strange and something I believe our technical team will need to investigate.

Can you confirm if this occurring for one specific file or for consistent for all files uploaded? Additionally, is this specific to an item/board or is it occurring across your entire account? :pray: