I need to trigger an action based off of a dropdown selection. We want to use the dropdown column instead of status because we have more than 40 clients and our goal is to create an item on a connected board when a ticket is requested for each client.
I tried using the automation “when dropdown is CHANGED to something, change a status to something and change another status to something else” but the item is created through a form submission and the automation doesn’t recognize the dropdown column selection as an actual “change”.
Right now I have to go in to each form submission and re-select the dropdown selection manually for it to be recognized as a change for the automation to trigger. This is very time consuming as we receive 50+ form submissions per day.
Please make dropdowns function with the automations!