Client Information Not Showing up **Does any one else have this problem?**

CONCERNING CUSTOMER INFORMATION NOT SHOWING UP
Does any one else have this problem?
I noticed when my referrals make an account no information shows up on the weekly report and I get this instead:

Your performance report from monday.com

Account name Account creation Subscription start Plan Total collection Commission


Monday 20-7-2020 $0.00 $0.00
Monday 15-7-2020 $0.00 $0.00
Monday 15-6-2020 $0.00 $0.00
Monday 14-6-2020 $0.00 $0.00
Monday 14-5-2020 $0.00 $0.00
Monday 6-5-2020 $0.00 $0.00
Monday 21-4-2020 $0.00 $0.00
Monday 20-4-2020 $0.00 $0.00
Agmaco 29-11-2019 $0.00 $0.00

Let me know how you solved this because the Monday.com staff provides no clear answers.