We’ve gotten requests from customers (guests) if they can see where their request is at in line to be worked on. If they send in a request they can only see their requests by design but they want to know if they are 5th in line of 5 requests or 5th in line of 60 requests. Right now we work on projects by the due date the customer enters on the form.
We tried doing a dashboard to show this but then quickly realized the customers will only see their requests in the metrics.
Any thoughts?