Is it possible to set the reply email address for outbound messages from Monday.com to be the item specific item in a board?
As an example scenario, a customer submits an inquiry to an email inquiry that is then automatically created in our customer service board. If I reply to an email from a customer through emails and activities, the from email address is my primary Microsoft 365 address which I have linked within Monday.com. So, when my customer then hits reply on the email sent from the emails and activities area, the response goes directly to my Outlook inbox and is only visible by me rather than the reply going back to the appropriate item in the board.
I know I could CC the item specific email address on the board when sending the message, but I can’t rely on the customer to do a reply to all in order to get their replies directed back to the item in the board.