Dynamic mapping with sync

I am wondering how feasible it is to update items through dynamic mapping . The intended flow is that , an app creates items on a board using information from a third party system through dynamic mapping. The app then wants to continuously update those items created earlier using the same dynamic mapping.

For example, how is monday.com syncing future changes from Zendesk in monday items? How is the sync feature implemented ?

If there is not native solution for this via dynamic mapping, then what are the known workarounds ?

@Matias.Monday can you please have a look at this ?

Hello there @Keem,

I am not sure about that particular integration, but what about using a custom trigger with the “Create an item in this board” built-in action using dynamic mapping in the trigger? Then if you wanted to keep this in sync with changes that happen outside of monday, you can just save the item IDs of the created items on your end (pairing them with the objects you have in the other platform) and whenever there is a change in the object of the other platform, you can use the API directly to update column values for that item with a mutation.

Unless I misunderstood what you are trying to achieve.

Let me know what you think!

Cheers,
Matias

Hi @Matias.Monday , is it possible to have a 15 to 30 minute call on this ? It will be a lot easier to explain my use case via a call

Hello again @Keem,

Would you be able to please fill this form? From there we can send you a link to schedule a call.

Looking forward to hearing from you via the form!

Cheers,
Matias