Format automation notification emails

The notification feature in the automation panel is not very helpful as is, I need to be able to format the information in the field, right now it just dumps everything into the subject line of the email and one lump of paragraph as the body. Some people report being able to add basic html tags to the field but when I attempt that it simply adds the tags to the text.

I need this feature as well. My team would like to be able to set up automated notification emails when someone is assigned to an item. We’d like to be able to customize the email subject line. This would be helpful so we can write “Action Required” or something clear & practical in the subject line. The current setup has the entire item text populated in the subject line, which is not very helpful and can cause Monday notifications to get lost in a sea of emails. They also kind of look like spam.

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@Johanna @mordaskyt

I agree that notifications could be better formated.

One possible way to address this until notifications are changed is to use the custom automations to send an email instead of using the internal notification, like shown below:

Here you can control what goes into the subject and body.
If you don’t already use Google or Outlook for your email, you might consider creating a single user gmail account just to send these.

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I would LOVE to use the email (Outlook) integration, but for my setup the email would need to be triggered from a subitem, and Outlook integrations do not support subitems…any progress on that upgrade?

I was sent here by the held desk to submit an enhancement. We need more control of the Subject line on Notifications. The current process is not suited for a business environment. I acknowledge the email subject line has more control and we would use that if i could, but It does not support our need and we must use the Notifications.

However, I am concerned that I was sent here to submit this enhancement given that it was originally requested over a year ago and has not been worked. I’ve committed internally that I’ve submitted this and that is evaluating. I hope that I’m wrong, but right now, I’m concerned that a fix is not even being considered.

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I want to add that I need this feature as well. People who receive the whole update in their subject line complain about it and it doesn’t make any sense to be that way.

At the very least it would be great if they did a few words and then just replaced the rest with “…”

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Is there any update on this?

Hi all,

We sincerely apologise for the delay in responding to this thread! We are working on improving our responsiveness to the community, particularly our feature request process so appreciate your patience in advance!

On that note, as we pull together all the votes associated with this topic, we would love if you can redirect the votes on this thread, to the primary thread (most voted) here: HTML With Email - #19 by sloth. This way we have all the votes in one, and can better prioritise this feature request based upon the total amount of votes :pray:

That said, do let me know if you don’t believe these topics align!