How to Send Emails from an Outlook Alias in monday.com Automations?

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Hi everyone, :waving_hand:

I’m trying to send email notifications through monday.com using the Outlook integration.

We have a Microsoft 365 account where I’ve created an alias email (support@mycompany.com) under my main email (myname@mycompany.com),

However, when I connect Outlook in monday.com automations, it only allows sending emails from my main email address (myname@mycompany.com). I want the emails to be sent from the alias address (support@mycompany.com) — not “on behalf of”, but directly as the sender.

Is there any way to:

  • Choose an alias as the From address in monday.com’s email automation?
  • Or connect a shared mailbox or alias account directly to send notifications?

Would appreciate any advice or workaround! :folded_hands:
Thanks in advance!

2

Welcome to the monday Community! :slightly_smiling_face: To utilize the Outlook integration, a mailbox with a login (email and password) needs to be connected for authentication. I have seen cases where users were able to connect their Outlook alias accounts, however, it is not possible to send outgoing emails from this alias account on monday.

As monday is not a native emailing platform, users must authorize the connection to an existing Outlook (or Gmail) mailbox to send emails from. As an alias account is still tied to a main mailbox, the outgoing email will be sent from the main mailbox. Regarding shared mailboxes, if the mailbox has a password set up, you can definitely connect it!

If the shared mailbox currently does not have a password, in this MS community thread, there does seem to be workarounds to create a password login on a shared mailbox.