Hi all,
This is my first question on this board so apologies if I have formatted something wrong! I have a question about setting up a specific automation that I am struggling to implement. For my job I am required to oversee this Monday board where people can send tickets for various technical problems. These tickets are shared automatically with an external team on another site called Jira, who do the bulk of the technical solutions and bug fixes. However not all tickets relate to this specific team, sometimes tickets can be resolved by myself or by someone unrelated to the external team.
The automation I would like to create would involve someone submitting a ticket, the ticket sends a notification to me, I then have the option to approve and send the ticket off to Jira for the external team or have the option of rejecting it and just having it on the Monday board.
Basically something like this:
When an item is created
Then notify me
and request approval?
I hope this makes sense? Any help would be much appreciated!