I thought I signed up correctly! Why am I seeing a 14-day trial?

We’re so glad you just opened up a Student Program account!

By default, all accounts will pass through our 14-day Pro free trial but once the trial ends, your account will convert itself automatically into a Student Account and you’ll be able to use it as long as you’re enrolled in an accredited university or college.

After that trial period is over, the platform might show you an “Upgrade now” option. You should be able to select the “Student - Free” option and you’ll be good to go.

In some rare cases, even if you signed up with your university email address via this landing page,  it’s possible that your university email domain might not have been recognized automatically by our system.

You can check to see if this is the case by heading to your picture in the lower left-hand corner >> Admin >> Billing >> Upgrade Now section. If you do not see the student option, then kindly fill out THIS FORM so our team can assist you with the next steps.


The link for the said form is currently missing, and we are not able to register our school email accounts to the student plan. Please fix :slight_smile: