Integration not being reached from USA

monday Apps & Developers
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1

I have an integration which works correctly when the app installed calls it from a Monday.com account based in the UK.

The integration itself is hosted on an AWS lambda in eu-west-1.

But when the same app is installed into an account based in USA, it throws a 500 response code with the following error message.

"Blocked a frame with origin “https://monday.ada.support” from accessing a frame with origin “https://idric-force.monday.com”. protocols, domains and ports must match.

Seems strange since one would expect a copied app from one account to another should behave exactly the same…

Any idea why this exception is happening? And/or how to fix it?

2

Hello there @tufvessonr,

That sounds odd. Would you be able to please send us an email to appsupport@monday.com with all the relevant data such as the app’s ID, the account ID of the account in which the app was created, the account ID in which the app is not working, the full error message, etc?

With that information, we can take a look into this via email :grin:

Cheers,
Matias

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