If your team uses both Zendesk and monday.com, chances are you’ve run into this:
Support logs tickets in Zendesk, product or operations track progress in monday.com — and someone (often you!) is stuck updating both systems manually.
What Zendesk Sync Solves
Zendesk Sync connects Zendesk and monday.com so your tickets, tasks, comments, and context stay in sync — automatically.
Whether it’s:
- Creating a ticket in Zendesk when an item status changes to “Ticket”
- Auto-creating a monday.com item when a ticket is tagged “Feature Request”
- Syncing updates and comments between the two platforms (including attachments)
- Choosing if those monday item updates in Zendesk, show as internal notes or public replies
- Ensuring every item and ticket links back to its counterpart
…Zendesk Sync makes it seamless.
Why It Matters for Your Business
Support and product teams work better when they share visibility, not duplicate effort.
With Zendesk Sync:
You save time by eliminating manual data entry
You improve collaboration across departments
You get a unified view of customer issues and project progress
You avoid miscommunication with live synced comments
You ensure secure and reliable syncing without any coding
The app also detects the right Zendesk agent automatically when posting synced updates — so context isn’t just transferred, it’s attributed properly.
Who’s It For?
- Customer-facing teams who want to move faster
- Project or product managers who need better visibility into support tickets
- Scaling teams tired of clunky handoffs and disconnected workflows
How It Works
Zendesk Sync is built with monday.com integration recipes, so you can start in minutes — no dev help required. Just install it from the marketplace, pick your sync rules, and go.
It works on most monday.com plans that support apps and requires a Zendesk account.
Flexible pricing plans make it accessible for solo teams and enterprises alike.
If you’ve ever copied the same comment into two tools, this is your sign to automate it.
Try Zendesk Sync today — and let your workflows work for you.