Issue with Email Tracking in Monday CRM’s Emails & Activities Section

Platform discussions monday apps & integrations
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1

I am experiencing an issue with the Emails & Activities section in Monday CRM. When I send an email from this section, it continues to show as “Not Seen” even after the recipient has opened it.

Additionally, when the recipient replies, I can see the response in the Emails & Activities section, but the original email gets marked as “Email could not be tracked.”

I have attached a screenshot for reference. Could you please assist in resolving this issue?

Thank you!

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2

That sounds more of a glitch - have you reached out to support? support@monday.com

3

Yes I have raised a ticket to the Monday support team I am waiting for their feedback

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