I created a new form to submit requests to my team.
The only issue with this form is that the Creation Log shows me as the creator os all requests, no matter who submitted the form, even if the submitter is a team member (who is subscribed to the workspace).
I use the Creation Log field to send notification emails about item’s status changes, so having the correct requester in this column is crucial.
Im having this kind of issue from the last year, in my case the users complete the form via a smartphone with android, so a link sended via whatsapp is opened via the default web browser installed (normally its chrome), the forms are submitted and enter to my board with ME as the creator when this is not real.
What i have searched and found is that (in my use case) our users doesnt have logged in Monday.com via chrome web browser, because they are working directly via the Monday.com android native App.
So, as users are not logged in monday.com on the same browser that its used to fill and send the forms, this forms returns without real user info, because they cant be retrieved, so it puts me as the creator.
Thats why i was asking from what platform users are uploading forms, because if the platform are not the same where monday.com user are logged in, then there is no way to get that info.
We also utilize lots of forms. Since I am the administrator for our company and set everything up my name is associated with all of these tasks and updates. I would prefer to have the person left blank so we know that it came from a form rather than associating my account with everything.
Hi @Elisa, that will depend on the company workflow / use cases.
In my case i build up a form so every field technician can submit a form reporting some key items on the vehicle inspection previous to his use. Its important to know each user that is using the vehicle fleet.
Thats why i need to know who are submitting this forms.
@hlopezvc I agree. I always put in a Requested By field so the person entering the information is required to put a name that we can refer back to. However, a creation log or update added with the form shows my name. I’d like to get away from that since it really wasn’t me.
Responding to your question: yes, we are referring to members/guests accounts of our accounts. But the thread talks abouts and automation between the creator log column and a person column. What we are saying is that the forms are not carrying the user info to the creator log column in user/guest of our accounts, so Monday.com assigns by default the board creator as the creation log user, and that´s its not real, and its useless in case of the automation you have mentioned.
Yes, the form is submitted by people in our account and even subscribed to the same workspace.
The result is always the same, the Creation Log shows me as the item creator, and that makes using this column for automation impossible.
I’m assuming that the issue is related to the fact that I created the form, but I expect the real user to be registered as the item creator.
Our field technicians are logged in the Monday.comApp, not in the web browser App, so every creator log comes to my board with my name in it.
Could you develop any solution for Android app users?
Like an internal application to complete forms in the cases of users / guests? That could solve the problem in any case.