Use Work Status in Automations i.e. if Person A is Out of the Office and has a notification, that notification can be forwarded to Person B who is In the Office.
Agreed with this request:
We are an Insurance company, and as such have many Claims Assessors/Call Centre agents that are assigned daily items. It would be incredibly useful to have automations that work on working status, for instance if a person is off sick or on leave that items cannot be assigned to them or as OP mentioned is routed to someone else