Mapping not working as expected

monday Apps & Developers
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1

Hi Team,

For one of our monday.com customers:

We have an integration between Freshdesk and monday.com. In recipes We are mapping the fields from Freshdesk to a monday.com board. The Freshdesk fields are passed directly to the monday.com webhook, which is triggers our middleware app with the mapped fields configured in the monday.com board recipe. This process then creates an item. However, sometimes certain fields are missing from the monday.com triggers.

The whole mapping was controlling by monday.com. We are just poassing the payload of Freshdesk.

Could you please help us with this?

If you need any information from our end. Please let us know. We are waiting for your response.

Thank you.

2

Hello there @balanagendra,

Would you be able to please fill this form adding as much information as possible to it (such as account ID, board IDs, item IDs, timestamps, ideally a screen recording, etc.) so that our team can take a look into it?