I’m troubleshooting a notification issue in a Monday.com account.
Team members report that when they are directly tagged in updates, they are not consistently receiving notifications. This appears to be happening across multiple boards, not just one specific board.
The issue affects tagged individuals, and notifications are either:
Not appearing at all, or
Appearing inconsistently
We are trying to determine whether this is related to:
In-app (bell icon) notifications
Email notifications
Board subscription settings
User roles (guest vs member)
Account-level notification preferences
There are no obvious automation errors on the boards.
My questions:
What are the common causes of tagged notifications failing across multiple boards?
Are there account-level settings that override board-level notification behavior?
Can user-level notification preferences suppress tagged update alerts?
Is there a way to audit notification flow for tagged users?
Any guidance on systematic troubleshooting steps would be appreciated.
There are board level notifications and then each user can also set how they receive those notifications (they click on their profile at top right), go to ‘My Profile’ and then ‘Notifications’.
I’d start by drilling into those settings for a few users
Hello @Aleem
If tagged notifications are failing across multiple boards, it’s almost always one of these:
1. User notification settings
Users can disable in app, email, or desktop alerts, which can suppress tag notifications.
2. Notification center filters
Bell notifications may look “missing” due to filters or unread views.
3. Muted items or boards
Users can mute boards, items, or update threads, which impacts what they receive.
4. Access level differences
Guests only get notifications for boards they’re invited to, so confirm permissions.
There’s no built in audit log for notification delivery, so the best troubleshooting is a controlled test on a new item with a known user and timestamp.
Dr. Tanvi Sachar
Monday Certified Partner, Tuesday Wizard
