I’m not manually typing in the specs, I am selecting them from the optional items.
The output looks nothing like the options I set.
Here’s how the automation specs look within Monday.
Bob, this is an automated message from Monday letting you know that {Client - Job’s Name} has been executed and is expected to start in the near future. Please go ahead and getting all billing items set up in Sage.
Here’s the details:
{Client - Job’s Name}
{Client - Job’s Unit}
{Client - Job’s Unit of Measure}
{Client - Job’s Per Unit Rate}
Meanwhile, this is what actually shows up in my inbox:
I would suggest posting pictures of it. The way this is posted does not give a lot to go on. All I can think of is that the email is not sent and what you are actually seeing is the automatic email notification from monday that can be turned on or off via notifications.
Hello @cristinehearn This usually happens because of how monday.com resolves placeholders when the automation runs.
If a column is empty at trigger time, monday removes that placeholder completely, which is why you’re seeing missing values. Some column types like Status, Dropdown, and Connect Boards may also return internal labels in notifications instead of what you see in the UI. If the values are added after the automation fires, they won’t be included.
Quick checks.
Make sure all referenced columns are filled before the automation triggers.
Test with a Text column to confirm output formatting.
If needed, write values into a Text column first and reference that in the notification.
Dr. Tanvi Sachar
Monday Certified Partner, Tuesday Wizard
