Feature request summary: add an admin setting to enable notifications to users when their user type changes.
Feature request details: the Customization > Features admin screen at …/admin/customization/features could have a new section (with two check boxes) that looks something like this:
User Type change notification Generate a notification to a user when their User Type changes. _ Notify user when User Type changes to Viewer _ Notify user when User Type changes to Member
The use cases for our company are:
- When a Viewer requests to become a member, they should receive a confirmation that their User Type was changed. Currently in monday.com, when an admin changes a user from Viewer to Member, the user isn’t notified. This results in follow-up inquiries which could be avoided by a notification. (FYI, our volume is several requests per day, and we have thoroughly explored SCIM and other provisioning approaches.)
- We periodically change users from Member to Viewer if they haven’t accessed monday.com for X days. Currently in monday.com, when an admin changes a user from Member to Viewer , the user isn’t notified. The admin must manually notify the user. In our manual notification, we include a note that if the user wants to be able to edit and comment again, they should request to become a Member. If monday.com sent a notification automatically, that would save admin time.