I have an issue with one of our built-in Monday automations creating a new item in a different board, but couldn’t see any similar issues within the community.
When the automation runs, it correctly adds the phone number from Board 1 to the phone number column in Board 2, however it doesn’t display in the same way (with the +44 and the flag). This has had a knock on effect, as when a further Make automation runs, it doesn’t recognise the number as a phone number and throws an error. Simply clicking into and out of the phone number cell renders it in the correct way, but obviously i’d rather avoid this additional manual step if possible.
If needs be i’ll have to pull this automation back out of Monday and complete it fully within make (using the parse number module), but I was hoping there might be something simple to check within Monday first.
Quick update for anyone else that faces this issue…
I tried a couple of workarounds in Monday but still couldn’t get it to populate the phone number column as I wanted it to. Instead, and as with most of our automations, I have rebuilt the item creation automation in Make as it correctly populates the phone number.
Hi @TPL, I tested the same setup, and it’s assigning the country code and flag correctly on Board 2. Could you share the automation you’re using? That would help me try to reproduce the issue on my end. It might also be worth double-checking the column mapping in the automation, and making sure the phone column on Board 2 is set to ‘Show’.
Thanks for replying. Unfortunately I have deleted the original automation having since rebuilt in Make. Both columns were set to ‘Show Flag’ though and I was using a built in Monday automation - when status changes to X - create item in board and connect items.
Item to be created copied Name, Phone & Email from Board 1 to Board 2.
Hey James, this sounds like a formatting issue with how the phone number column interprets incoming data from the automation. Monday sometimes doesn’t automatically apply the international format when a number is added via automation, which explains why the +44 and flag aren’t showing until you click into the cell. One workaround is to use a formula column or ensure the number is passed in the exact format the phone column expects. Otherwise, using Make with the parse number module will definitely give you more control and prevent the errors downstream.
