plan.MaxUsers doesn't match seats visible on UI

For one of my customer API returns 480 maxUsers.

I use the following endpoint:

 { "query": "query {users { account {plan { max_users period tier version } } } }" }

However, the UI website shows 482 seats.

How is it possible that plan.maxUsers does not match the seats visible in the UI?

Hello there @emli13 and welcome to the community!

I hope you like it here :muscle:

Please fill this form with this data + the account ID of the client + your account ID where the app was built + the app ID and we will take a look into it!


Thanks for the link to the form. However, I will not be filling it out. The customer shared one more screenshot
And now it’s obvious that somehow he was granted two free seats.

Hello again @emli13,

Thank you for letting us know!!