Remove the 'suggest feature' approach and provide dev tickets

I understand that some growing companies around this same size use a dev request system similar to this one. I’ve worked for and with those companies.

From a customer perspective, it’s by far and away better to have dedicated dev support through dev tickets or credits either provided within the service agreement or purchased as needed. This way the customer feels heard, receive accurate feedback and can further customize their product to better service their individual needs.

This current approach largely supports and feeds into a customer base which creates ‘work-arounds’ and places greater responsibility on the customer than it does the service provider.