Something has changed with selecting plans in billing

You used to be able to select a seat based plan that was larger than your no. of monday•com seats. This is no longer true.

We give 100% discounts to nonprofits on our “Up to 100 seats” plan. Previously, most of these nonprofits have had smaller plans on monday•com, but we have always applied the discount to the “Up to 100 seats” plan only. This allows them to grow the no of monday•com seats and still be licensed for our app, without having to come back to us and ask for the discount on a larger plan.

Here’s the flow as it used to work:

Now, it looks like you cannot change the plan, so when we apply the discount, we’ll have to match the app plan to the current monday•com plan and hope that things don’t change.

This change means more work for us as we now have to match the plan and the discount, also then would have to apply the discount again when the monday•com plan changes.

Would it be possible to allow selection of larger plans once more?

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Hello there @dvdsmpsn,

Looks like this might be a bug. I have shared it with our team to see what they say.

I will update you soon!

Cheers,
Matias

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@Matias.Monday any news? :pray:

Hello @dvdsmpsn,

The team is working on it :muscle:

I will let you know when the fix is ready :grin:

Hello again @dvdsmpsn,

Our team has informed me that a fix should be deployed by tomorrow! Would you be able to please test it tomorrow (26.03.2024) and let me know if you have an issue with it?

Cheers,
Matias

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@Matias.Monday it looks as though it has worked.

My customer has just started a new subscription.

great-success

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I am glad that is the case @dvdsmpsn !!

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