Sparrow Converse Connector Integration with Monday CRM

monday Apps & Developers
1

Hi Team,

Hope you are doing well.

My Requirement is 3rd party Sparrow Converse Widget Integration with Monday CRM.

Integrating a third-party Sparrow widget into Monday CRM and how to add our Sparrow widget as a package in the Marketplace Monday CRM,

OR for communication I need to achieve these below 3 use cases:

  1. Whenever a call comes in the Sparrow widget, as soon as the call connects, we need to pop up the customer details in the Monday CRM:

  2. Click to call from the Monday CRM. If we click on the phone number in the Monday CRM, it needs to be dialed from the Sparrow widget:

  3. After the call is completed when the disposition is submitted in the Sparrow widget that disposition needs to be passed to the Monday CRM.

Let me know for all the use cases what steps I need to Complete or if you have any Documentations for that Please share with me.

Regards,
Faraz Abbas

2

Hello there @Faraz and welcome to the community!

Would you be able to please fill this form (https://support.monday.com/hc/en-us/requests/new?ticket_form_id=13855862562962) adding as much information as possible to it so that our team can take a look into it?

Looking forward to hearing from you via the form!

Cheers,
Matias