We love your tool for business & project management and want to eventually move our product & system support work over. However, there are a few pain points in administering user access we would need before doing so:
Support for user groups rather than administering users on a case-by-case basis
Having a user be a part of several different user groups would make administering board, pulse, and column permissions a lot easier. Rather than adding them one by one to give them permission to edit the ‘Status’ column across several boards we could simply add that user to the ‘Support Engineer’ group.
Allow comments to be hidden from certain user groups (internal communications for certain issues)
When commenting on a pulse it would be great to be able to hide that comment from certain user groups. For example Support Engineers could have some internal-only comments that are hidden from users in the ‘End-User’ group.
Allow reports to be generated from pulses
Being able to export a pulse & its comments to a word/excel document would allow us to streamline issue reporting- one of our key requirements.