I’m trying to access data from an old board, and have used the “Export Account Data” to download everything in one big zip file.
By picking through the included xls files I’ve managed to find almost everything I need, including comments, attachments and so on, which is great. But I can’t for the life of me find the contents of Notes attached to items. This board has a lot of detailed descriptions of items stored in notes and I really need it.
Where do these live in the exported account data?
Hi Tim–Happy Friday! 
When you say “notes,” are you referring to the Updates Section? Or are you referring to notes created in the CRM product, such as the custom activity in Emails & Activities?
I’m referring to the Notes (and files) that you can add to the “Info Boxes” tab of an item on a board. It is separate from the “Updates” tab:
The ‘info box’ has been deprecated, I don’t believe there’s a way to export from there.
In the exported account data from tools like Trello or similar platforms, the contents of Notes (often stored in the card description or custom fields) typically reside in a file like cards.csv or items.xls. Look for columns labeled “Description”, “Notes”, or “Custom Fields”—these often contain the detailed text users enter. If it’s not in these, check any JSON files or folders labeled per board/item. Notes may also be embedded within comments or checklists if misused as descriptive fields. If still missing, the export might not include them fully—reach out to platform support for clarification or a complete export.
In what sense is it deprecated? you can see it in the screen shot I posted. There’s no indication in the UI that the feature is in any way deprecated and (I just tested it) you can still add new notes to items.
I’ve got hundreds of tickets that use notes to add detailed detailed descriptions of bugs and desired features. Is all that just going to disappear some day?
It is very frustrating if they aren’t stored in in the supposed download of my “whole account”.
Is there some other way to access that data? I did find this thread about using (or more accurately not being able to us) the API to access Notes.
Did this ever get resolved and were notes added to the V2 API? I don’t want to go through the whole process of pulling data out via the API only to find that they aren’t supported there either.
I’ve never used the info boxes and I don’t use the APIs at all. I had seen this previosuly when I was looking into using the info boxes Info Boxes Deprecation and Bug - #11 by G.Latorre
