Workflow Delay Feature Won't Trigger Next Step

Platform discussions Special workflows & use cases
1

I have created this workflow:

  • when status changes, push due date by 1 day from today, move item to Group, wait 5 minutes, send Outlook email to person. The email contains reference to the document, due date column and link to document.

Problem: the due date won’t populate in the email even though the correct date is in the Due Date column. I thought pausing the workflow would give the system time to push the due date and then populate the email. The workflow won’t continue after the 5 minute waiting command. I can’t figure out why. Does anyone have any ideas? Thanks!

2

Is there already a date in the ‘due date’ field before this process kicks in? If not, change it to: when status changes, set due date to today, then push due date by 1 day from today, move item to Group, wait 5 minutes, send Outlook email to person

3

It looks like that worked! Thank you so much!

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