Workflow status field is changing to a label - won't find values

Has a workflow update gone out that would cause an issue with being able to select a field status value when creating an item in a workflow. Worked last week, now it is having issues. Current items look fine. Adding a new item in the workflow today is not working.

Help…was needing to launch next week. Possible issues?

I haven’t seen anything new. Can you share a screenshot or some additional details?

It sounds like you’re experiencing an issue with a status field in a Monday.com workflow that was functioning correctly last week but is now preventing you from selecting a status value when creating a new item. Since existing items look fine but new ones are problematic, here are some possible issues and troubleshooting steps to consider:


Possible Causes and Resolutions:

  1. Recent Workflow Updates or Automation Changes:
  • What to Check: Confirm if any changes were made to the workflow, board structure, or automations recently. Updates could include new automation rules, restrictions on fields, or updates to dependencies.
  • Resolution: Revert any recent changes or test the workflow in a duplicate board to see if the issue persists.
  1. Status Field Configuration:
  • What to Check: Ensure the status column is configured correctly. It may have been altered to restrict available status values or become misconfigured.
  • Resolution: Go to the column settings of the status field to verify its configuration. Reset or adjust as needed.
  1. Automation Conflicts:
  • What to Check: Review automations associated with the workflow. A new automation might be preventing certain status changes or interfering when creating new items.
  • Resolution: Temporarily disable automations to test if the issue resolves. If it does, refine the automation rules.
  1. Board Permissions or Restrictions:
  • What to Check: Verify if new restrictions or permissions have been applied to the board that could affect adding or modifying items.
  • Resolution: Check board permissions under “Settings” > “Permissions” and adjust them to allow unrestricted item creation.
  1. Browser or App Issues:
  • What to Check: Test the workflow on a different browser or device to rule out any local browser-related glitches or cache issues.
  • Resolution: Clear your browser cache or try using incognito mode. Ensure you’re using an up-to-date version of the Monday.com app or your browser.
  1. API or Integration Updates:
  • What to Check: If integrations or custom APIs are involved in your workflow, confirm if recent updates have affected their functionality.
  • Resolution: Test the integration or API settings and consult the integration documentation for recent changes.
  1. System-Wide Issue:
  • What to Check: Confirm if the issue is isolated to your account or board, or if it’s a system-wide issue affecting other users.
  • Resolution: Check Monday.com’s status page (https://status.monday.com/) or contact Monday.com support to see if there are any known issues.

Next Steps:

  • Test in a Sandbox: Duplicate the board or workflow and test the issue in a sandbox environment.
  • Gather Details: Note the exact behavior, such as error messages, and any steps that consistently reproduce the issue.
  • Contact Support: If you cannot resolve the issue, provide Monday.com support with details of the problem, including screenshots, the board name, and the specific workflow.

Let me know if you’d like help troubleshooting specific aspects of your workflow! Annoying for you if you need to launch!! Hopefully, this sparks a few ideas! Let me know if it was helpful by giving it a like :blush:.

I had a video in last night’s chat

One more thing. Not isolated to one board. It is not working on any of my boards.

None of these are incorrect. No updates have been made to the flows, I am the only one developing them and I was out last Friday-Tues. When I tried yesterday to add a new item it now has this issue. NO UPDATES were made to these flows.

Other ideas, since our IT department hasn’t done anything with Monday. Have you pushed out an update to our company by chance?

I can send you a quick teams meeting if you want me to demo the issue.

Thanks

Jean

913.257.2235

Desiree, here is an example of a FIELD in a ‘create item’ process that is correct. It lists out the status options for me to set the field to when I create the new item in the board. It is a STATUS field. I have successfully been able to use both label fields and STATUS fields to generate the data field in my new item creation on my board as shown below.

Problem: starting THIS WEEK, I have 2 fields that no longer are allowing me to select what the value is for the new item. I have been using this process and these flows since September and when I tried to make a new item YESTERDAY, the entry looks completely different:

This is an example of what IT SHOULD LOOK LIKE, when I am setting the value for these 2 fields.

Here is what it now looks like and when I try to search to find the values to select, it does not show up, it thinks I am trying to select information from the flow versus the item data.

The only thing that I remember seeing was clicking on something that said latest workflow view and I did this Friday. Something did not work, how can I revert back if that is what the issue was?

Please help, I am launching this workflow next week and I just needed to add a few steps. Also would love to meet with someone to make some suggested updates to this process/system. It is amazing, but has some basic things that make it hard at times to manage (drag and drop feature, copy feature, etc.).

Thanks

Jean

913.257.2235