Hello all,
When I’m on Monday Service and working on a ticket, I sometimes need to create a brand new email to a different set of contacts than the person who opened the ticket (the To field) and the included contacts (CC/BCC).
I’ve noticed that when I click New Email and try to send a message to someone other than the original sender, the original To and CC recipients automatically re-populate, even after I remove them. This is helpful if I actually want to email the same group, but in those cases I would normally just use Reply or Reply All.
Is anyone else experiencing this, or is it just me? It’s been slowing things down, since I have to repeatedly double-check and remove unintended recipients before sending client communications.