Email Support: Human vs. Bot

Does anyone know if it is possible to bypass the Bot email support and get straight to a human? In my numerous (10+) emails to Support the past couple of months, none have resulted in viable answers from the initial Bot support. While the incorrect answer is concerning, the time wasted adds to it. Just today, I have submitted an email support request, received an (incorrect) answer from the Bot, and am now 12 hours after posing the initial question. I’m now with a human via email, but I have had to describe the issue again because they weren’t able to see the original request.