It would be helpful to have a feature where multiple people are copied on a ticket request and all of them could view the ticket and contribute. This would create a true feeling of collaboration so that all parties would be in the loop of what is going on with a ticket and have the option to add to the conversation. An example would be where an inside sales person submits a ticket request for one f their customers and they wanted to copy the outside sales person so they were in the loop. This is a highly requested feature among my team.