Hi everyone,
I’m troubleshooting a notification issue in a Monday.com account.
Team members report that when they are directly tagged in updates, they are not consistently receiving notifications. This appears to be happening across multiple boards, not just one specific board.
The issue affects tagged individuals, and notifications are either:
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Not appearing at all, or
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Appearing inconsistently
We are trying to determine whether this is related to:
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In-app (bell icon) notifications
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Email notifications
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Board subscription settings
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User roles (guest vs member)
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Account-level notification preferences
There are no obvious automation errors on the boards.
My questions:
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What are the common causes of tagged notifications failing across multiple boards?
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Are there account-level settings that override board-level notification behavior?
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Can user-level notification preferences suppress tagged update alerts?
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Is there a way to audit notification flow for tagged users?
Any guidance on systematic troubleshooting steps would be appreciated.