hi there - we use Monday as a ‘help desk’ ticketing system where we have integrated Outlook so all emails sent to the support email are fed into the ‘new requests’ Group
We can add updates when emailing back and forth by copying and pasting the unique email link provided in the Item. However I wanted to know if there was a better way to do this or if it can be automated? I could not find the answers - but it is a lot of manual work for us to copy and paste emails or copy and paste that link into the CC field (and often our co-workers do not reply all) - would love to know if there is a better way!