Hi all,
I’m building a WhatsApp Cloud API integration and want to log inbound and outbound WhatsApp messages against contacts in monday CRM.
I initially explored using the Emails & Activities timeline but wasn’t sure whether that’s the intended or supported approach for external messaging platforms.
At a high level, what’s considered best practice for handling WhatsApp-style conversations in monday?
Should this be done via timeline items, updates, subitems, or a dedicated board?
Just looking for guidance on the most scalable and supported architecture.
Thanks.