This seems like an appropriate place to suggest changing your customer service model.
I’ve been a customer of Monday’s for 5 years with two different companies. Last company had 50 employees and the current is at 5 and growing. We used Monday to track orders, schedule deliveries, run service, etc. The platform was great! I decided that I wanted to build something similar for my new company and was interested in upgrading to the enterprise plan. Easy enough right? Wrong. It’s been over a month, and Monday’s customer service team responds once a week and passes you on to a new representative each time. All I want is some basic questions answered about the plan and not have to wait 7 days in between responses.
How hard is it for someone at Monday to pick up their phone or schedule a zoom to discuss the perks? Does the corporate account not have a column for “phone numbers” lol.
I don’t want anymore links to Monday Academy, I don’t want anymore videos on how to create an account (I clearly have one), and I don’t want a link to “Mondays certified people whatever” whom I can pay $5,000 to, to have them show me the basics.