Our team of five shares a single support email address and right now it's chaos because emails get missed, two people reply to the same thread, no one knows who owns what. We've tried Google Groups but all it does is forward to everyone, which makes things worse.
We already use monday for everything else. Is it possible to use monday as a proper shared inbox monday.com replacement, where emails auto create items from email monday and we can assign, track status, and manage ownership all from the board? What does a working setup actually look like day to day?