Get customer uninstall feedback info

Platform discussions monday dev
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1

Hey Monday-Team,

we are working on our app lifecycle management to better understand our customers, and I have a question:

When uninstalling an app, customers are presented with a short minisurvey.

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However, as far as I can see (
App life cycle events), this information is not included in the data sent at an uninstall event to the webhook. How do we get access to this valuable feedback?

Best regards,
Barbara

2

Hello Barbara,

Thank you for reaching out!

It’s great to hear that you’re focusing on app lifecycle management. Regarding your question, the mini-survey shown during an uninstall is typically handled by the app store (e.g., Google Play or Apple App Store), not by the app itself. This means the feedback is collected by the store, and unfortunately, the app does not have direct access to it through lifecycle events or webhook data at the time of uninstall.

To obtain this data, you would need to explore options provided by the app store:

  1. Google Play Console: Google sometimes aggregates this kind of feedback and makes it available in the Developer Console under user feedback or ratings and reviews. Check if this option is available for your app.
  2. Apple App Store Connect: Similar to Google Play, Apple may provide feedback through App Store Connect, but individual uninstall survey results are usually not available.

Alternatively, you can include a feedback mechanism within your app itself, where users are prompted to share their reasons for uninstalling before they remove the app. This would provide you with more control over the feedback data.

Best regards,

3

Hey Alison,

thank you very much!
The marketplace in question here is the monday marketplace but your answer was still helpful for suggesting where to look for this info. But sadly I can’t see any (aggregated or individual) info in the Developer section/overview/analytics for our app.

I’ll keep looking.

Regards
Barbara

4

Would be great if we could get an insight into the responses from our former users.

5

Heyo - for anyone interested:
I reposted this question in the monday-app-developer-specific section where it got turned into a feature-request you can vote on - so feel free to do so, if this is something you would like to have:
https://community.monday.com/t/get-monday-marketplace-uninstall-survey-feedback/97783/5

Regards,
Barbara