Item View doesn't work in mobile app

Hi team!
Our application supports ItemView. The ItemView was developed with mobile application support in mind. Users are complaining that our ItemView is not showing up in the mobile app.

At first we thought it was really due to a wrong installation. But later we came to the conclusion that the ItemView is displayed correctly only in accounts related to the development of this application, because it works fine on developer accounts.
Users really want to be able to use the application on a mobile device. Are there solutions to this problem? Maybe there is some setting responsible for this?
We really appreciate any help you can provide.

Hello there,

Would you be able to please send us an email to about this?

Please mention that you are speaking with Matias so I can take the email.

Looking forward to hearing from you over email!