Price increase

Platform discussions
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1

Hi Monday,

I just received a pop-up in my Monday instance, saying our price will increase from
$708 to $960.

This is a whopping 36% increase in price.

To say that’s significant is an understatement, for any business. How do you justify this percentage increase please? Monday is a great product, and we are fans, but a price increase of this level stretches loyalty.

Regards,
Mark

3

Hi Mark,

Thanks so much for raising this with us. Your feedback is super important and we’d be happy to look into your account further via private message to clarify precisely the circumstances around this update to your billing.

We’d also like to share some context as to why some of our customers might have noticed some changes in our pricing in the last year.

It’s been 4+ years since we last reviewed our pricing tiers, and we’re proud to say we’ve made some significant improvements to the platform, including faster performance (supported by the all new mondayDB), the release of Workdocs, improved security & privacy, vast expansion of our integrations and apps, monday AI assistant and many, many new features.

We’ve also up-leveled our support offering, introducing live chat and global support coverage to help you get the most out of monday and achieve those amazing workflows.

With that in mind, it’s essential for us to review and reassess our pricing strategy as our platform continues to evolve, and to remain in touch with your feedback to help us make those decisions.

We’ll follow up with you via a private message shortly to look at your account specifics, please keep an eye out for a message from myself :pray:

4

Thanks for your message Bianca. I’ve replied to your DM but haven’t heard back from you as yet?

5

Just got back to you Mark, thank you for your patience!

6

Bianca, nothing that you’ve said has justified a 36% increase in price.

That’s an unheard of price jump, and can’t be justified by what are regulation improvements to a software platform (privacy updates, docs, customer service functions, etc).

This has turned me from a massive Monday fan into a customer who will no longer be giving rave reviews to others considering the platform, and will consider alternatives at our next software review milestone.