Description
I’d like to see one or more of the following enhancements to automations:
- Allow the current date/time to be used as a condition (“and only if”)
- Allow the use of “or” when setting conditions instead of just “and only if”
- Allow the change of value in a function field to trigger an automation
- Allow the contents of a function field to be copied to another field.
What are you trying to achieve
My aim is to track time to response / resolution using timers. The timers should only run in business hours (Mon-Fri, 9 to 5). However, items can be created outside of business hours and the timers should not be started until 09:00 the next business day. The current date/time is therefore needed for conditional processing to see if an item is raised during business hours. Timers would be started based on the outcome of that check. If current date/time cannot be provided alongside logic to check business hours, a formula can be used. However, deriving whether an issue was raised during business hours within a formula then means the result of the formula is fed into automations.