Go 1 step at a time.
Try:
DAYS(TODAY(),{item requested})
Does it produce the result you want?
Then try:
IF({item received}="",DAYS(TODAY(),{item requested}),0)
Go 1 step at a time.
Try:
DAYS(TODAY(),{item requested})
Does it produce the result you want?
Then try:
IF({item received}="",DAYS(TODAY(),{item requested}),0)