Missing data from offline mode?

Platform discussions
1

Anyone experienced this? And more to the point…anyone have a fix?

Had a staff of 6 (with one iPad each) working in the field in the Monday app, in offline mode. Day one went great, they got back to the office and reconnected to wifi, and everything finished uploading after about an hour. Day two we expected the same…except everyone got back to the office, connected to wifi, and then the next morning…data is missing.

I’d say about 20% of the data is missing, from across all six devices, spanning a bunch of different time periods. Even more concerning…the data is missing from the iPads themselves. I’m still waiting for the iPads to come back to the office so I can just double check everything, but needless to say, everyone is panicking. This represents a TON of lost labor.

(Have already submitted a ticket as well.)

2

Hi @missingdata!

Our apologies as we are only just seeing this message! We wanted to check in and check whether our support team was able to assist with this? :pray:

3

I’m having issues with this as well. My crew is uploading from the field (mostly underground parking structures), but the entries disappear from their phones and never appear on our dash once they get back online.

4

Sorry to hear this Adriana :pray:

Just to clarify, is your team making the following changes (in iOS or Android) and they’re not saving to the app? I ask this as the functionality differs between the two devices, so want to ensure this is clear!

iOS:

  • Change a column’s value (such as a label in the Status Column or assigning someone in the People Column)

Android:

  • Change a column’s value
  • Create a new item
  • Rename an item
  • Delete an item
  • Delete a column from a board
  • Delete a group from a board
  • Change an item’s position