First, I would recommend creating a CRM board that includes your customers and their contact information: monday.com as a CRM
From there, you can use the Quotes & Invoices app to manage billing for those customers.
If you specifically want to link this information with a different system like Rocket.chat, something you can try would be to use one of our 3rd party platform integrations to build your own integration with that system:
If you need additional support on our APIs or apps platform, I would recommend doing a search for your question in our developer community here. You can also post to the community to get help from other monday.com developers.
If you need help building custom integrations, we also have an option for paid assistance through our network of certified monday.com partners. If this interests you, simply fill out this form and someone will be in touch shortly!
As for sending notifications to your customers, we have a few different integrations with different systems that will allow you to contact people external to your account. Here’s a few examples:
If so, please don’t forget to mark it as the solution so other users can easily find it, and to close this thread
If not, feel free to ask any additional questions you have!
I hope the answers in this thread are useful!
As we haven’t had any updates here, I’m going to go ahead and mark this thread as solved.
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If you have any additional questions or you feel your original query wasn’t resolved, please feel free to let us know and we’ll be happy to continue to assist!