Notify if an item has a status for a certain amount of time

If something is waiting on a response either from a customer or a colleague, we would set the status to ‘awaiting response’. It would be helpful to have an automation that notifies you if something has been in that status for over a certain amount of time. E.g. if we have been awaiting response for 7 days, then notify somebody so they can send a chasing email. We would require it to work on subitems too.

There is an automation says something like notify someone if status is _____ so many days after due date.

Hi Mary-Kate,

Welcome to the forums first of all! :slight_smile:

One way for you to solve this would be the following two automations. I will describe the principle for you first. The first automation sets a date column to today, when your item changes to “Awaiting Response”; We need this date so we know when 7 days have passed.

This brings us to the second automation, this automation will trigger 7 days after the date we set and the status is “Awaiting Response”. We can then set the action to notify the person who is assigned in the Owner column.

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These automations also work for subitems.

Hope this helps! :smiley: