Setting in custom app

we are using the setting to do some logic in our app, sometimes, users says that the setting is emptied, but they are quite certain that nobody changes the setting.
Whenever they have the setting emptied issue, they refresh the page and the settings are back to normal.

Could it be that in some condition, the setting will be “lose”?

Hello @yarhuoy!

Thank you for coming to the community!

Would you be able to send us an email about this issue to so we can check it out and maybe troubleshoot together?

Looking forward to hearing from you!