We would like to run a pivot board based on the sub-item names to see how frequently particular sub-items are occurring. While we could try to do something similar in charting, we believe we have to many distinct sub-items to make it readable. While we had hoped to be able to that that in the pivot board, we learned it is not feasible. (For a while - The “Name” column was pulling both item and sub-item names. When submitted a support ticked to see if was feasible to filter between the two, I noticed the system stopped showing sub-item names).
The sub-items column field does not work for our use case as it concatenates all the sub-item names for a given item into a single field.